Elmwood Small Animal Hospital

Please Note: We hope everyone is staying safe. We are taking this one day at a time.

This is an update of service for the Emergency Hospital - please call ahead 716-839-4043 and stay in the car.

Veterinary Emergency Clinic wrote:

IMPORTANT INFORMATION REGARDING COVID-19

Due to the ongoing concern revolving around COVID-19 the Veterinary Emergency Clinic (VEC) will be implementing additional protocols in our hospital effective immediately.

Please know that our goal at the VEC is to continue to provide excellent collaborative emergency care for patients in our community. After much thought and consideration and in support of our community, public health, and overall wellness, we will be limiting the clients allowed into the hospital.

We are asking all individuals to call our clinic before coming in. Also, your cat must be in a carrier and your dog must be on a leash.

If you believe your pet is having a life threatening emergency, please call our office prior to coming in so a history may be taken and we can start to prepare to see your pet. Once you arrive, you will be asked to call again so that our staff can come out to the parking lot to bring your pet into the hospital as quickly as possible.

Our Customer Service Team will get emergency consent over the phone and will ask for a deposit for the immediate care that your pet needs. Once your pet has been examined by a veterinarian, the doctor will call to discuss the medical findings and recommendations for treatment.

If you are bringing your pet in for an important, but not life threatening issue, call our clinic when you arrive. At that time, a receptionist will gather initial information to check you into our computer system. We will then take your pet's history over the phone prior to coming out to your vehicle to bring your pet in for an exam with the doctor. Once an exam has been completed, the veterinarian will call to discuss the medical problems and plans.

Discharges will be done over the phone by a technician or veterinarian prior to bringing your pet out to your vehicle. A Customer Service Team member will collect payment over the phone as well.

We are asking if clients are feeling sick with respiratory symptoms, have traveled in the last 30 days or have been in direct contact with a person confirmed to have COVID-19 that they make staff aware prior to arriving at the hospital. We will use additional protocols and ask that you remain in your car the entire time you are at our hospital.

Our staff strives to provide outstanding in-person communication as often as possible with our pet parents. However, at this time we feel like it is best for the safety of our pet parents, doctors and paraprofessional staff that we limit the time we are communicating face to face and avoid physical contact, such as shaking hands.

Our hospital is continuing to disinfect and deep clean throughout the day with a pet safe disinfectant.
Implementing these protocols may result in longer wait times, however, they will allow us to remain open 24 hours a day to see your pets for their emergency needs. We appreciate the support and understanding from all of our pet parents and primary care community. If we can answer any questions please call our front desk. 716-839-4043

 

 

 

 

 

At Elmwood Small Animal Hospital, we know how important your pets are to your family. That’s why Ganon Harish, DVM, MVSc, CVCP and the entire team at our Buffalo, New York veterinary practice is committed to providing the highest quality in your pet’s health care. We offer excellent wellness and medical care for dogs, cats, and ferrets, including vaccinations, laboratory testing and full diagnostic, surgical, and dental care. We invite you to look around our site to learn more about Elmwood Small Animal Hospital and to see how we can be an integral part of your pet health care.

 

We know the first step towards a healthy and happy pet begins with selecting a Buffalo veterinarian that you can rely on and we are honored that you've chosen to partner with us for the care of your pet. We treat all animals as if they were our very own and we're glad to have you as part of our family.

 

For after-hour emergency care for your pet, we provide our clients with the information to Greater Buffalo Veterinary Emergency Clinic. Their address is 4821 Genesee Street, Cheektowaga, NY 14225. If your pet is currently experiencing an emergency, please call (716) 839-4043 immediately.

 

 

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Elmwood Small Animal Hospital
1606 Kenmore Avenue
Buffalo NY 14216
Phone: (716) 876-6023
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